Areas of Competency
The following is a copy of the framework set out by: FinCap
Financial Planning and Debt Management
Upskilling on budgets and strategies for debt reduction.
Financial Mentors are expected to refine their ability to construct budgets that reflect clients' real-world financial situations, alongside developing comprehensive strategies for debt reduction and management. This includes education on financial tools and techniques to provide actionable, sound advice that steers clients toward financial stability.
Interpersonal Client-Centred Skills
Empathy, active listening, cultural understanding and strengths-based approaches.
This competency is about further developing interpersonal skills, including empathy, active listening, and strength-based approaches to client interactions. Emphasis is placed on respecting cultural backgrounds, enhancing communication skills, and fostering a supportive, empowering environment for clients.
Legal and Regulatory Knowledge
Staying up to date with dispute resolution processes, consumer credit laws and other regulations that effect clients.
Financial Mentors are expected to continuously update their knowledge of the legal and regulatory landscape governing financial services in New Zealand. This competency involves a commitment to staying informed about changes in banking regulations, consumer credit laws, and dispute resolution processes, ensuring advice and practices remain compliant and in the best interest of clients.